Your campaign will be paused if you exceed your monthly limit. You can either top up for that month or upgrade your plan instantly from the dashboard — no downtime.
Can I change my plan anytime?
Yes — upgrade or downgrade at any time from your dashboard. Upgrades take effect immediately with prorated billing. Downgrades apply at the next billing cycle.
Do unused emails roll over to the next month?
No. Email credits reset monthly or yearly based on your billing cycle. This keeps pricing fair and consistent for all customers across all plans.
Is there a free trial available?
Yes — we offer a free trial so you can explore all neuMails features before committing to a paid plan. No credit card required to get started.
Do you provide GST-compliant invoices?
Yes. Every payment generates a GST-compliant invoice in INR. No USD conversions, no international payment friction. Fully compliant for Indian businesses.
What is the difference between Marketing and Transactional?
Email Marketing is for bulk campaigns, newsletters & promotions. Transactional is for system emails — OTPs, order confirmations, password resets. Both use dedicated IPs.